{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Community Mental Health Services for Frequent Emergency Department Users : A Qualitative Study of Outcomes Perceived by Program Clients and Case Managers
Activity Steps
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Description
Hospital emergency departments often struggle to provide support for the complex health and social needs of frequent emergency department users. This study aimed to investigate the perceived outcomes by combing system navigation and intensive case management supports. Participants generally reported perceiving that the program contributed to reduced emergency department use, reduced mental illness symptom severity, and improved quality of life.Learning Objectives
After completing this continuing education activity you will be able to:
- Describe the background and study approach for a community mental health service combining system navigation and intensive case management for frequent emergency department (ED) users with mental illness and/or addiction.
- Identify the perceived outcomes and associated mechanisms of change for clients in the Familiar Faces program.
- Explain the implications of the study findings for case management practice in other community mental health services seeing frequent ED users with mental illness or addiction.
Learning Outcomes
By the conclusion of this activity, a majority of participants will demonstrate knowledge of a study addressing community mental health services for frequent emergency department users by achieving a passing score on the posttest.Disclosures
The authors and planners have no relevant financial relationships with any ineligible organizations regarding this educational activity.
Price:
$24.95
Credits:
- NAHQ 2.5 CEH
This continuing education (CE) activity is provided by Lippincott Professional Development and has been approved by the National Association for Healthcare Quality (NAHQ) for 2.5 CPHQ CE Hours. CPHQ CE Hours are based on a 60-minute hour. This CE is approved for meeting requirements for certification renewal.
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Professions:
Healthcare Quality Professional
Test Code: PCM0724A HQ
Published: Jul/Aug 2024
Expires: 6/1/2025
Sources:
Professional Case Management
Required Passing Score: 8/10 (80%)