{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Predictors for Telephone Outreach Post-Hospital Discharge

Activity Steps


The COVID-19 pandemic created a need for innovative communication strategies across all industries. In health care, telehealth bridged the gap between providers and patients. The goal of the authors' study was to determine if sociodemographic variables and medical-surgical diagnoses were associated with telephone follow-up (TFU) reach rates, emergency department (ED) visits, and hospital readmissions. A key finding was that meeting face-to-face before discharge increased TRU rates, a lower percentage of ED visits, and fewer readmissions.

Learning Objectives

After completing this continuing education activity you will be able to:

  1. Identify factors that may affect postdischarge telephone follow-up (TFU) rates.
  2. Recognize benefits of increased postdischarge TFU rates.
  3. Apply concepts essential for a pre-hospital discharge face-to-face meeting.
Price: $21.95


  • NAHQ 2.0 CEH

This continuing education (CE) activity is provided by Lippincott Professional Development and has been approved by the National Association for Healthcare Quality (NAHQ) for 2.0 CPHQ CE Hours. CPHQ CE Hours are based on a 60-minute hour. This CE is approved for meeting requirements for certification renewal.

Test Code: PCM1121B HQ
Published: Nov/Dec 2021
Expires: 11/1/2022
Required Passing Score: 7/10 (70%)
Authors: Franz H. Vergara, DNP/PhD, RN, ONC, CCM; Chakra Budhathoki, PhD; Daniel J. Sheridan, PhD, RN, FAAN; Jean E. Davis, PhD, RN, FAAN; Nancy J. Sullivan, DNP, RN