{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Back So Soon? Part 2: Use of the 5 "Whys" Process in Unplanned Hospital Readmissions

Activity Steps

Learning Objectives

After completing this continuing education activity you will be able to:

  1. Describe the past and current unplanned hospital readmission rates and how the process of using the 5-"Whys" attempts to find the root cause of readmissions.
  2. Explain the findings of the root cause analysis (RCA) study.
  3. Identify discharge planning strategies that utilize the RCA study data to help improve patient outcomes, reduce unplanned hospital readmissions, and reduce health care costs.

Learning Outcomes

By completing this activity and taking the posttest, participants will achieve a minimum score of 70%.
Price: $21.95


  • NAHQ 2.0 CEH

This continuing education (CE) activity is provided by Lippincott Professional Development and has been approved by the National Association for Healthcare Quality (NAHQ) for 2.0 CPHQ CE Hours. CPHQ CE Hours are based on a 60-minute hour. This CE is approved for meeting requirements for certification renewal.

Test Code: PCM0721B HQ
Published: Jul/Aug 2021
Expires: 7/1/2022
Required Passing Score: 7/10 (70%)
Authors: Cathy Wrotny, MS, RN, GCNS-BC; Dona Bradley, BSN, RN, CHFN; Maurice Brulé, BSN, RN