{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} The Continued Evolution of the Professional Case Manager Role: A National Study from the Commission for Case Manager Certification

Activity Steps

1 Activity
2 Take Test 3Certificate

Description

This study covered the diverse case management practices and work settings across the full continuum of health and human services. The study used the job-task analysis method and online survey research design. Data analysis applied descriptive statistics. The study resulted in an update to the 2019 CCM test specification and defined how competent and effective professional case management practice has evolved since the 2019 study.

Instructions:

  • Read the article. The test for this CE activity can only be taken online at www.nursingcenter.com/ce/PCM .
  • You will need to create (its free!) and login to your personal CE Planner account before taking online tests. Your planner will keep track of all your Lippincott Professional Development online CE activities for you.
  • There is only one correct answer for each question. A passing score for this test is 8 correct answers. If you pass, you can print your certificate of earned contact hours and access the answer key. If you fail, you have the option of taking the test again at no additional cost.
  • For questions, contact Lippincott Professional Development: 1-800-787-8985.

Continuing Education Information for Certified Case Managers:

  • This Continuing Education (CE) program is provided by Lippincott Professional Development and has been preapproved by the Commission for Case Manager Certification (CCMC) to provide CE credit to Certified Case Managers (CCMs) for 1.0 contact hours. This CE program is approved for meeting the requirements for certification renewal.
  • Registration Deadline: July 1, 2026

Learning Objectives

After completing this continuing education activity you will be able to:

  1. Identify the rationale for CCMC performing the 2024 job-task analysis research study for professional case managers.
  2. Describe the process of how CCMC conducted the 2024 job-task analysis research study.
  3. Explain the findings from CCMC's 2024 job-task analysis national research study in comparison to previous studies.

Learning Outcomes

By the conclusion of this activity, a majority of the participants will demonstrate knowledge of a 2024 national study of professional case managers based on a job-task analysis conducted by the Commission for Case Manager Certification (CCMC) by achieving a passing score on the posttest.

Disclosures

The authors and planners have no relevant financial relationships with any ineligible organizations regarding this educational activity.

Price: $29.95

Credits:

  • NAHQ 3.5 CEH

This continuing education (CE) activity is provided by Lippincott Professional Development and has been approved by the National Association for Healthcare Quality (NAHQ�) for 3.5 CPHQ CE credits. CPHQ CE credits are based on a 60-minute hour. This CE is approved for meeting requirements for certification renewal.

Planner
Professions: Healthcare Quality Professional
Test Code: PCM0725A HQ
Published: Jul/Aug 2025
Expires: 7/1/2026
Sources: Professional Case Management
Required Passing Score: 8/10 (80%)
Authors: Hussein Tahan, PhD, RN, FAAN, FCM; MaryBeth Kurland, MPA, CAE, ICE-CCP; Patricia Kelley Morgan, MS, RN, CCM, MSCC
Categories: Case Management , Evidence Based Practice , Research
Specialties: Case Management, Evidence-based practice, Research
Topics: Care Coordination , Case Management Roles , Research