{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Communication for Middle Managers

Activity Steps

Description

This interactive module contains audio. To hear audio, you must use a headset or have speakers connected to the computer. To play audio, click on the speaker icon which is on the upper right corner of each slide. To read narration for each slide, click on the text icon next to the speaker icon.

Purpose of Activity

To review general standards of communication, chain of command, and/or customer centered principles to avoid risk. This course will emphasize how miscommunication is the common cause to many safety, privacy, and liability issues for senior living communities.

Learning Objectives

After completing this continuing education activity you will be able to:

  1. Identify communication strategies that establish trust and positive relationships.
  2. Discuss the importance of communication in providing a safe environment.
  3. Identify processes for reporting and communicating adverse events.
Price: $14.95

Credits:

  • ANCC 0.5 CH
  • DC - BON 0.5 CH
  • GA - BON 0.5 CH
  • NM - BON 0.5 CH
  • SC - BON 0.5 CH
  • WV - BOERN 0.5 CH

Lippincott Professional Development is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749. Lippincott Professional Development is also an approved provider of continuing nursing education by the District of Columbia Board of Nursing, Florida Board of Nursing, Georgia Board of Nursing, New Mexico Board of Nursing, South Carolina Board of Nursing, and West Virginia Board of Examiners for Registered Professional Nurses, #50-1223.











Test Code: LAMM0522a
Published: May 2022
Expires: 5/2/2024
Required Passing Score: 7/10 (70%)
Authors: Linda Hurwitz, M.S., R.N., NEA-BC
Specialties: Long-Term Care