{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Addressing Resident Complaints and Escalating Behaviors for Senior Managers
Activity Steps
{{ evaluation.question.text }}
{{choice.text}}
{{evaluation.answerSet[0].text}}
Description
This interactive module contains audio. To hear audio, you must use a headset or have speakers connected to the computer. To play audio, select the Narration button which is on the upper right corner of each slide. To read narration for each slide, select the More Info button next to the Narration button.Purpose of Activity
Residents and their family members who exhibit aggressive behavior pose challenges to staff and other residents. While there are many causes of aggressive behavior in residents, such as underlying medical, psychological, or social conditions, implementing staff education and training can reduce outbursts and complaints. The purpose of this course is to provide senior managers with education on empowering staff to handle these types of complaints through proactive interventions, learning what matters to escalate, and what matters require incident reports.Learning Objectives
After completing this continuing education activity you will be able to:
- Identify signs of escalating behavior and how to intervene early to avoid or reduce complaints.
- Identify environmental factors that can contribute to escalating behaviors and complaints.
- Identify strategies for managing escalating behaviors and complaints.
Learning Outcomes
By the end of this course, 75% of participants will demonstrate knowledge about the impact of burnout on retention and build resiliency achieving 70% or greater on the posttest.Disclosures
The planners have no financial relationships related to this educational activity. The program has been peer reviewed and has been determined to be free of commercial bias.
Price:
$14.95
Credits:
{{ evaluation.question.text }}
{{choice.text}}
{{evaluation.answerSet[0].text}}
Professions:
Other
Test Code: LASM0524bah
Published: May 2024
Expires: 5/1/2027
Required Passing Score: 7/10 (70%)