{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Hospital Case Management: A Review: 2019 - 2022

Activity Steps


A Case Management Society of America (CMSA) task force published The Practice of Hospital Case Management: A White Paper in 2019. This marked the first step to outline the value of hospital case managers and included recommendations to operationalize a major change in most hospitals for how case managers can practice. However, SARS-CoV2 (COVID-19) pandemic drastically changed the practice of all interdisciplinary work within hospitals. The pandemic prevented leaders from considering the White Paper recommendations and how to implement the necessary changes. The authors explain how drastically the health care environment has changed in three years. They suggest strategies for leaders to address problems inherent in a multigenerational workforce, the "great resignation" and the lack of title recognition.

Learning Objectives

After completing this continuing education activity you will be able to:

  1. Describe recommendations for changing hospital case manager (HCM) practice as identified by a Case Management Society of America (CMSA) Task Force in "The Practice of Hospital Case Management: A White Paper."
  2. Explain the HCM role for inpatient case management and how it differs from a Utilization Management (UM) role.
  3. Identify regulations to which HCMs must comply and strategies to promote and protect the profession of case management.

Learning Outcomes

Seventy-five percent of participants will be able to demonstrate knowledge about regulations and recommended changes for hospital case management by achieving a posttest score of 70% or greater.
Price: $21.95


  • NAHQ 2.0 CEH

This continuing education (CE) activity is provided by Lippincott Professional Development and has been approved by the National Association for Healthcare Quality (NAHQ) for 2.0 CPHQ CE Hours. CPHQ CE Hours are based on a 60-minute hour. This CE is approved for meeting requirements for certification renewal.

Test Code: PCM0922A HQ
Published: Sep 2022
Expires: 9/1/2023
Required Passing Score: 7/10 (70%)
Authors: Mary McLaughlin Davis, DNP, MSN, ACNS-BC, NEA-BC, CCM; Colleen Morley, DNP, RN, CCM, CMC, CMCN, ACM-RN, FCM
Specialties: Acute Care, Case Management