{{ (moduleVm.actions && moduleVm.changeStatus) ? moduleVm.status : '' }} Incorporating Patient-Centernedness Into Case Management Practice: Concepts, Interventions, and Management (Case Manager)


Patient centeredness is one of the six Institute of Medicine (IOM) aims for improvement (IOM, 2001). The IOM also endorsed six patient-centeredness dimensions that were then incorporated into the Case Management Society of America (CMSA) Standards of Practice for Case Management. The author describes some key concepts in patient centeredness, organizational strategies, and strategies case managers can use to achieve the professional responsibility of being patient-centered while supporting the organization?s goals.

Purpose of Activity

To provide information about the concepts, interventions, and measurement tools needed to incorporate patient-centeredness into case management practices.

Learning Objectives/Outcomes

After completing this continuing education activity you will be able to:

  1. Identify patient-centeredness recommendations for health care improvement recommended by the Institute of Medicine (IOM) and the Case Management Society of America (CMSA).
  2. Describe patient-centeredness principles as defined by the CMSA and other organizations.
  3. Discern how health care roles and measurement tools support patient-centeredness care.
Price: $17.95


  • CCMC 1.5 CH

This Continuing Education (CE) activity is provided by Lippincott Professional Development and has been preapproved by the Commission for Case Manager Certification (CCMC) for 1.5 CE contact hours.

Professions: Case Manager
Test Code: PCM0119BCM
Published: Jan/Dec 2019
Expires: 1/1/2020
Passing Score: 13/18 (72%)
Authors: Michael B. Garrett , MS, CCM, CVE, NCP, BCPA
Categories: Case Management , Management
Specialties: Case Management, Management